Data Deletion Instructions

Last updated: September 15, 2026

How to ask us to delete the data of a conversation we handled, on WhatsApp, Instagram or through our clients' channels. It complements our Privacy Policy.

1. What gets deleted

• The phone number or social handle, and the profile name.
• The messages, voice notes, photos and files of that conversation, including the assistant's replies.
• The details the person shared during the conversation.
• The ad click identifier, if the conversation came from advertising.

2. How to request it

• In the conversation: send DELETE MY DATA in the same WhatsApp or Instagram chat where we helped you.
• By email: write to info@smalandcompanie.com with the subject "Data deletion request", stating the phone number or handle of the conversation and which business you were talking to.

3. What happens next

• We confirm the request comes from the owner of that number or account.
• We delete the conversation and the assistant's memory within 30 days, and notify the business that owns the channel.
• We confirm when it is done. There is no cost.

4. What we cannot delete

• Information the business that owns the channel must keep by law, such as medical or billing records. In that case we tell you who to address the request to.
• Copies held by the platforms. WhatsApp, Instagram and Facebook keep their own copy under Meta's policies; to remove an app's access, open Settings → Apps and websites.

5. If you are our client

When a contract ends we hand over and delete your operational data, including conversations and backups, within the agreed timelines.

6. Contact

info@smalandcompanie.com · +57 316 278 9884 · Cra. 115 A # 16-200, Cali, Valle del Cauca, Colombia.

This document describes our actual practices and is not legal advice.